Refund policy

At Funky Junky Ties by Monique, each piece is handcrafted, upcycled, and uniquely designed. Because of the custom and artistic nature of our products, we strive to ensure you are completely satisfied with your purchase. Please review our return and refund guidelines below.

✨ Eligibility for Returns

We accept returns under the following conditions:

Items must be returned within 7 days of delivery.
The item must be unused, unworn, unwashed, and in its original condition.
All original packaging, tags, and accessories must be included.
Proof of purchase is required.

🚫 Non-Returnable Items

Due to the handcrafted nature of our designs, the following items cannot be returned:

Custom or personalized orders

🚫 No Exchanges

Because each Funky Junky Tie is one-of-one and no two designs are identical,
we do not offer exchanges under any circumstances.

📦 Return Shipping

Customers are responsible for return shipping costs, unless the item arrived damaged or defective.
We recommend using a trackable shipping service to ensure your return reaches us safely.

💥 Damaged or Defective Items

If your order arrives damaged or incorrect:

Email us within 24 hours of delivery at [your email].
Include your order number and clear photos of the issue.
We will replace or refund the item at no cost to you.

❗ Important Note on Upcycled Designs

Each Funky Junky Tie is created from reclaimed materials, making every piece one-of-a-kind. Variations in texture, stitching, or fabric character are part of the brand’s authentic uniqueness—not considered defects.